Newair 15” Premium Built-in Dual Zone 9 Bottle and 48 Can Wine and Beverage Fridge in Stainless Steel with SplitShelf™

At Newair.com we want you to love what you buy! But if you don't or if the item is unsuitable, we offer a simple "No Hassle Returns" policy. The product you return must be in new, unassembled and unused condition and in the original packaging and have been purchased from newair.com. Customer satisfaction is our goal, so we kindly ask that you return your purchase the same way you received it to ensure a hassle free refund.

Guaranteed Refunds

At Newair.com we are happy to offer a refund for newair.com purchases, if the product is unsuitable within 30 days of receipt.

FREE Return Shipping

We are delighted to offer customers who have purchased an item under 80 lbs FREE return shipping.

Restocking Fees

We only charge a restocking fee of 15% for items over 80 lbs. For any items under 80 lbs we don't charge any restocking fess.

THINGS TO BE AWARE OF...

We cannot make any refunds for products purchased from our retail partners. We are happy to work with you on any warranty issues, but if you would like a refund this has to go through the retail partner.

We also make no warranty claims on any products purchased from non-authorized retail partners.

We recommend that you keep the packaging your product was shipped in so you can easily repack your item in the required packaging in the event of a return. We would kindly ask that you include your packing note and complete the returns form so we can process your return efficiently.

Following an inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original shipping charges.

We promise to process all returns and refunds as soon as possible. You should be aware that it can take several days for a bank to show this credit. If you have not received your refund into your account after 10 working days, please contact our customer service or call 855-963-9247.

Please keep the following in mind when preparing your purchase for return:

• Include only the items for which the prepaid return slip was provided.
• Include all manufacturer's original packing materials, manuals and accessories.
• Complete and include the return slip.
• Place the provided prepaid shipping label on the package.
• Give the package to your local carrier or drop it off at any carrier location.
• If your purchase does not include a return slip it may cause delays during the refund procedure.
• Note: The original shipping charges (if) incurred on your purchase are not refundable as part of your return.

Newair.com reserves the right to refuse a refund on a returned item if:

• The item that has been returned does not match the original item shipped to the customer.
• The returned item is missing parts or the original products packaging.
• The item was purchased from an unauthorized retailer.
• The returned item was damaged during the return shipment due to improper or insufficient packaging.
• The item being returned has been obviously heavily used (such as lime scale buildup in a water cooler).
• The item being returned has been assembled in a way that would impede proper packaging for return shipping.

Unless otherwise stated in your product's manual, your unit is protected by a manufacturer's limited warranty for one year from the original date of purchase. During this time, the manufacturer will replace any parts of this appliance that prove to be defective in materials and workmanship, provided the appliance has been used under normal operating conditions as intended by the manufacturer.

Warranty Terms

• Coverage Period: One year from the original date of purchase.
• Coverage: Any components of this appliance found to be defective due to materials or workmanship will be replaced at no charge to the original purchaser.
• Costs: The purchaser is responsible for any removal or transportation costs.

We recommend that you keep the packaging your product arrived in so that you have the required packaging available in the event of a return.

Warranty Exclusions

The warranty will not apply if damage is caused by any of the following:

• Power Failure: Including power surges and outages.
• Transit Damage: Damage occurring during moving or shipping of the appliance.
• Improper Power Supply: Issues such as low voltage, defective household wiring, or inadequate fuses.
• Accident or Misuse: Including using non-approved accessories, inadequate air circulation, or abnormal operating conditions (extreme temperatures).
• Commercial Use: Use in commercial or industrial applications.
• Natural Disasters: Fire, water damage, theft, war, riot, hostility, or acts of God (e.g., hurricanes, floods).
• External Damage: Damage caused by force or external influences.
• Dismantled Appliances: Partially or completely dismantled units.
• Blemished/Remanufactured Appliances: These have a 90-day warranty.

Obtaining Service

When making a warranty claim, please have the original bill of purchase with the purchase date available. The purchaser is responsible for any removal or transportation costs. Replacement parts and/or units will be new, re-manufactured, or refurbished at the manufacturer's discretion.